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You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund once we received the return. This time period includes the transit time for us to receive your return from the shipper (15 to 25 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).

If you need to return an item, simply email us. We'll notify you via e-mail of your refund once we've received and processed the returned item.

- Tailoring time is usually 5 to 15 working days. - For heavily beaded items or highly embellished designs, the season, holidays(expecially during the time from late November through January), as well as major changes to one of our designs can sometimes potentially add to these estimated production times.